Support

Connect Google Drive

1. Sign in to Nimbus Whale and open the dashboard.
2. In the Google Drive destination card, choose Setup.
3. Select the Google account you want to use and review the requested limited drive.file permission.
4. Approve access. Cloud Recording Exporter returns you to the dashboard and creates or reuses its Nimbus Whale Exports folder.
5. Confirm that the Google Drive card displays Connected.

The app can create and manage its export folder and files it uploads, but cannot browse your entire Google Drive. Your Nimbus Whale, Zoom, and Google account email addresses do not need to match.

Disconnect or revoke Google Drive

1. Open the dashboard.
2. Use the unplug icon on the Google Drive card and confirm the disconnection.
3. The service revokes the Google OAuth grant, deletes its encrypted OAuth tokens and folder configuration, and cancels unfinished jobs for that destination.

You can also revoke access directly from Google Account third-party connections. Find Cloud Recording Exporter or Nimbus Whale Labs, open its details, and remove access. If you revoke it at Google first, return to the dashboard and disconnect the stale connection, or contact support.

Google Drive data deletion

Disconnecting Google Drive deletes the connection data held by Cloud Recording Exporter. Files already uploaded remain in your Drive and must be deleted there by you. To delete your Nimbus Whale account and remaining service metadata, first end any active Stripe subscription and then use the Delete account page. For an assisted deletion request, email support from the address registered to the account.

See the Privacy Policy for the complete Google user-data disclosure and retention practices.

What to include

• A short description of the expected result and what happened instead.
• The approximate meeting or export time and destination type.
• The displayed error message or HTTP status, if available.
• Whether the issue affects authorization, recording files, transcripts, deletion, or removal.

Never send credentials

Do not include Zoom access or refresh tokens, Client Secrets, webhook Secret Tokens, recording passcodes, Google credentials, AWS access keys, Azure connection strings, or signed download URLs. We will never ask you to send these by email.

Self-service checks

• Confirm Cloud Recording Exporter remains installed in Zoom Marketplace.
• Confirm Cloud Recording and audio transcription are enabled for the authorized user.
• Confirm the meeting was recorded to the cloud rather than locally.
• Allow additional processing time for transcripts.
• Check that the destination still permits uploads and has available capacity.

Security reports

Use the same email address with the subject “Cloud Recording Exporter security.” Do not include exploit code or sensitive user data in the first message. We will provide a safer coordination channel if needed.